A number of users on Twitter have reported that they are being sent spam, or are sending out spam, via Direct Messages (DMs). You may have seen DMs that look like this (note, links have been removed):
- wat are u doing in this viid [LINK] ROFL
- hey someone is making up cruel things that are about you [LINK]
- lol wat r you doing n this video [LINK]
- heh u didnt see them tapping u [LINK]
- Or any other variation…
If you are seeing these messages, or have been told that you are sending this type of message, please continue reading.
What to do if your Twitter account is sending out spam DM’s (or you’ve been told that you are)
The most common cause for these messages being sent is because a Twitter account is connected to an application that has been granted permission to post (tweet) on behalf of that Twitter user. This can happen if the user clicked on a similar spam message (which are purely created to entice the user to click on them!).
If you believe (or you have been told) that you are sending out spam DMs/tweets, please carry out the following steps:
- Firstly, login to Twitter.
- Go to your profile “settings” page (at https://twitter.com/settings/). Go to the Password section.
- Change your password to a new password, choosing something long/complex but easy to remember.
- Go to Settings -> Apps. Revoke access to everything you see listed here (except ‘Twitter for iPhone’).
- Go to Settings -> Account. Check that your e-mail address is correct (If not, update it & save changes).
- Sign out of Twitter.
- Clear your browser’s cache.
- Shut down your browser.
- Restart the browser, and then log in to Twitter using your new password.
- Go to Settings -> Apps. Make sure that there are no apps left which still have access (except ‘Twitter for iPhone’).
This should now have resolved the problem for you, but remember, never click any link on a DM (or anything else for that matter) unless you are completely sure it is legitimate. Short URL’s are a particular pain these days as it’s difficult to know where the link will take you, so extra caution is needed.
What to do if you receive spam DM’s from another Twitter user
Unfortunately, this problem is becoming increasingly common and there isn’t a magic cure. Our account receives tons of spam DM’s daily, and filtering them out can be very time consuming (not to mention boring!). There are basically two things that you can do if you receive spam messages on Twitter:
- If it’s from someone you know, then please tell them they are sending out spam DM’s using the example below. Once you’ve told them, they will hopefully correct it and this problem will slowly go away.
- If it’s from someone you don’t know (and don’t really want to know), then simply delete the DM, but telling them may be helpful (as they may not be aware).
If you are planning to tell a user they are sending out spam, you may choose to send them something similar to this:
Hi, you keep sending me spam messages. To find out how to stop them being sent out, please visit http://www.pescholar.com/help/frequently-asked-questions/i-keep-sending-or-receiving-spam-messages-dms-on-twitter/
In general, it is good practice to visit your Settings -> Apps page on Twitter every so often to check if there are any unknown or unfamiliar apps listed. If you spot something you don’t recognise, just revoke access to it. If you ever need it again, you’ll be prompted.
If you found this article useful, please let us know below, and please do remember to share this with anyone experiencing the same issues. Thanks.